Shipping Policy

We deliver across India, and quote export shipments on request. Delivery is charged by weight and destination, and the amount is confirmed in the quotation we send you before anything is paid.

How delivery is charged

Delivery within India is calculated by our courier from the weight of the order and your PIN code. Send your PIN code with your enquiry and the charge is included in the quotation. Nothing is added afterwards.

Cast iron is heavy, and we would rather show you the real figure than a flat estimate that is wrong in both directions. A large kadai or dutch oven can carry a delivery charge of a few hundred rupees.

Where we deliver

Anywhere in India our courier services. We also quote export shipments — tell us your country and city with your enquiry and we will price the freight for you.

If we cannot deliver to your address, we say so when we quote — before anything is paid, not after.

Dispatch

Orders are dispatched within 3 working days. Our working days are Monday to Saturday; we are closed on Sundays.

Time in transit after dispatch is set by the courier and depends on distance. Coimbatore and Tamil Nadu are usually quickest, and deliveries to north and east India take longer. We do not quote a delivery date we cannot control.

Heavy items and machinery

Orders over 20 kg cannot be sent by courier. That covers commercial wet grinders and most machinery.

These are quoted per order, with delivery and installation priced for your location. Send an enquiry from the product page or call us, and we will come back to you with a price.

If something arrives damaged

Within India. Tell us within 48 hours of delivery with photographs and we will arrange a replacement or a refund. You do not pay return delivery on a damaged or incorrect item. The full terms are in our Refund Policy.

Export shipments. Tell us within 48 hours of delivery with photographs and we will agree with you what can be done. Export orders are not refundable — see our Refund Policy.

Please check machinery on arrival rather than after installation. Transit damage is much harder to resolve once a machine has been commissioned.

Contact

Phone: +91 99445 56683
Email: vtechshop.customercare@gmail.com
Monday to Saturday, 9:00 AM to 7:00 PM IST