Refund Policy

If something is wrong with what you received, tell us and we will put it right.

Damaged, wrong or faulty items

If an item arrives damaged, or is not what you ordered, contact us within 48 hours of delivery with photographs. We will arrange a replacement or a refund, and you do not pay return delivery.

Please check machinery on arrival rather than after installation. Transit damage is much harder to resolve once a machine has been commissioned.

Change of mind

Items may be returned within 7 days of delivery if they are unused and in their original packaging. Return delivery is paid by the customer.

Contact us before sending anything back, so we can confirm the return and give you the address.

What cannot be returned for change of mind

Cast iron cookware that has been seasoned, heated or cooked on. Once used, it cannot be resold.

Commercial machinery that has been installed or commissioned.

Both are still covered if they are faulty. See below.

Refunds

Approved refunds are returned to the original payment method within 7 working days of us receiving the item back, or of agreeing the claim where no return is needed.

Where return delivery is paid by the customer, that cost is not refunded.

Faults after delivery

Commercial kitchen equipment carries a one-year warranty against manufacturing defects. Spare parts are readily available for our machinery, so most faults are repaired rather than refunded. Contact us and we will tell you what is covered.

How to start a claim

Call +91 99445 56683 or email vtechshop.customercare@gmail.com, with your order number and photographs where relevant.

Monday to Saturday, 9:00 AM to 7:00 PM IST.