Privacy Policy
This policy explains what we collect when you use this website, why, and who else sees it. It describes what the site actually does, not what a template says it might do.
Who we are
myjega.com is operated by VTech, Coimbatore. VTech is the data controller for the information described in this policy: we decide what is collected and why.
VTech
9/83, E, 4th Street, T.Balan Nagar
Ganapathipudur, Coimbatore - 641006
Tamil Nadu, India
Phone: +91 99445 56683
Email: vtechshop.customercare@gmail.com
What we collect
If you create an account: your name, email address, and phone number if you give one. Your password is never stored. We keep only a one-way cryptographic hash of it, which cannot be turned back into your password.
If you place an order: the delivery name, phone number and address you enter, and your email address. These are stored with the order so we can deliver it and so you have a record of what you bought.
If you send an enquiry or use the contact form: your name, email, phone number and your message.
If you leave a review: your rating and what you wrote.
When you sign in: we record the email address used and the IP address it came from, so that repeated failed attempts can be slowed down. This is a security measure against people trying to break into accounts.
When you browse: which pages you visit and how you use them. Google Analytics counts visits and shows which pages are read. Microsoft Clarity records how pages are used — clicks, scrolling and mouse movement — so we can see where the site is hard to use. Clarity never records what you type into a form, and on account and checkout pages it records the layout and the clicks but not your details.
What we do not collect
We never see or store your card details. Payment happens on the payment provider's own page. We receive only a reference number, the amount, and whether the payment succeeded.
We do not run advertising on this site. The analytics described above are used to understand and improve the site.
Cookies
Set by this site: one session cookie that keeps you signed in and remembers your basket. It cannot be read by JavaScript and is not sent to other sites.
Set by Google Analytics: cookies whose names begin with _ga, which tell one visit from another so that visits can be counted.
Set by Microsoft Clarity: _clck and _clsk, which connect the pages you view into one visit, and cookies on Microsoft's own domains, such as MUID and CLID, which Microsoft uses across its services. Visitors from the United Kingdom, the European Economic Area and Switzerland get none of the Clarity cookies: we do not ask for cookie consent, and without it Clarity sets no cookies for those visitors.
You can block or delete cookies in your browser settings. The site works without the analytics cookies.
Who else sees your data
Our payment provider receives the order amount and reference so it can take the payment. Your card details go to them and never to us.
Our email provider receives your email address and the message we send you, so that order confirmations and password resets can be delivered.
YouTube, but only if you click play on a demo video. Until you click, no video is loaded and YouTube is not contacted. We use their no-cookie player.
Google and Microsoft receive information about how the site is used: the pages viewed, your device and browser, and an approximate location worked out from your IP address. Microsoft also receives Clarity's recordings of clicks, scrolling and mouse movement. Each handles this under its own privacy policy.
We do not sell your data.
How long we keep it
Order records are kept for as long as we may need them for accounting and tax purposes. Enquiries and reviews are kept while they remain useful to us. Failed sign-in records are used only briefly, to limit repeated attempts.
If you want your data removed, contact us and we will tell you what we can delete and what we are required to keep.
Your rights
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. You can update your own name, email, phone and addresses at any time from your account.
Write to vtechshop.customercare@gmail.com or call +91 99445 56683. We will respond as quickly as we reasonably can.
Security
The site is served over an encrypted connection. Passwords are hashed. Administrative areas require a separate sign-in. We take reasonable care, though no website can promise perfect security.
Changes
If this policy changes, the updated version appears on this page.